- We recommend that you request these services when you book your flight, but you can pre-book them on the Ryanair website up to 48 hours before the scheduled flight departure time.
- After this time and up to 12 hours prior to scheduled flight departure, passengers should contact our Special Assistance team (subject to opening hours).
- If you do not provide 48 hours' notice, the required assistance may not be available and your travel plans may be disrupted.
- In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time.
Wheelchair
Every Ryanair aircraft has an onboard aisle wheelchair, which crew use to assist reduced mobility passengers getting to and from the aircraft toilet door.
For health and safety reasons our crew cannot assist customers with the following:
- Moving customers from their seat to the onboard wheelchair or from the chair onto the toilet;
- Administering medication.
Toilets
We have 3 toilets onboard - 2 at the rear and 1 at the front of the aircraft. They are all equipped with a grip bar.
Need more help? Speak directly to one of our Special Assistance agents by phone.
+35312555213
Calls charged at local rate.
Calls from mobiles and other networks may cost more.
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
The above phone lines are open:
Monday-Friday - 9:00-22:00 – CET
Saturday - 9:00-19:00 CET
Sunday - 10:00-19:00 CET
Chat with a Special Assistance Agent for free.